KYB SR4394 Strut-Plus Complete Corner Unit Assembly -Strut, Mount and Spring, 1 Pack

The customer experience surrounding this product has been mixed, with significant concerns raised regarding the quality and reliability of the shock absorber. Despite some users appreciating the competitive pricing of the product, issues with the actual performance have overshadowed these positive aspects. Reports of odd noises and parts failing within a very short mileage span—such as under 300 miles—indicate possible defects, leading to dissatisfaction among buyers. Additionally, customer service experiences have been troubling. Customers have expressed frustration over communication delays when attempting to resolve issues with the product, particularly regarding warranty claims. The seller's refusal to take responsibility once the 30-day window had lapsed has left some buyers feeling abandoned, especially given that the branding led them to believe they were purchasing directly from KYB. On a more positive note, some customers noted that the product serves well as a straightforward replacement component, with some acknowledging its compatibility and usability. Nonetheless, the overall reception has been hampered by concerns over misleading branding and a lack of accountability from the seller. **