- Mājas lapa /
- Grāmatas /
- Business, Finance & Law /
- Sales & Marketing /
- Brands & Corporate Identity /
- Five Star Service: How to deliver exceptional...
0 ratings
Preces #:
75578960
Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015
Preces #:
75578960
€ 11
Price Details
Excluding Shipping & Custom charges ( Shipping and custom charges will be calculated on checkout )
*All items will import from Lielbritānija
0 ratings
Uzrakstīt atsauksmi
Noliktavā
Importēts no veikala UK
Pasūtiet tūlīt un saņemiet to Trešdiena, Augusts 19
Secured transaction
Ubuy works hard to protect your security and privacy. Our advanced payment security system ensures confidentiality by encrypting your information during transmission using AES (Advanced Encryption Standards) and SSL (Secure Socket Layer) protocols. Your payment details are 100% secure as we do not share your payment details with third party sellers.
Our Top Logistics Partners
Fast
Shipping
Free
Return*
Secure Packaging
100% Original Products
PCI DSS Compliance
ISO 27001 Certified
What Stands Out
Expert Insight
Gain practical strategies and insights from industry experts to enhance customer service delivery and create memorable experiences for clients.
Updated Content
The third edition includes the latest trends and techniques in customer service, ensuring relevance and effectiveness in today’s competitive market.
Actionable Techniques
Offers actionable techniques and real-world examples for immediate implementation, empowering teams to drive exceptional service and customer loyalty.
Produkta informācija
- Learn to deliver exceptional customer service with tips and tricks from service guru Michael Heppell
- Discover techniques to delight customers, win more business, and boost your online reputation
- Over a dozen brand new techniques included in this 3rd edition of the bestselling guide
- Create magic moments that get you noticed, remembered, referred, and reviewed
- Implement high impact, low investment strategies to make your business stand out
- Achieve 5 Star Service and succeed in every aspect of your business
| Publisher | Pearson Business |
| Publication date | 17 Sept. 2015 |
| Edition | 3rd |
| Language | English |
| Print length | 296 pages |
| ISBN-10 | 1292100206 |
| ISBN-13 | 978-1292100203 |
| Item weight | 1.05 kg |
| Dimensions | 13.79 x 1.7 x 21.59 cm |
Who Should Buy?
-
Customer Service Managers
Ideal for managers aiming to elevate service levels and train their teams effectively to deliver exceptional experiences.
-
Business Owners
Useful for small to mid-sized business owners seeking to enhance customer satisfaction and loyalty through service improvements.
-
Training Professionals
Beneficial for trainers looking to develop comprehensive customer service programs and methodologies for diverse organizations.
-
Technical Experts
Those focused on technical skills may find less relevance in customer service strategies and concepts presented here.
PRODUKTA APRAKSTS
Five Star Service: How to deliver exceptional customer service (3rd Edition) Paperback – 17 Sept. 2015
About This Item
Introducing "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback" Are you looking to take your customer service skills to the next level? Look no further than "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback." This comprehensive guide is your key to unlocking the secrets of providing top-notch customer service that will leave your customers coming back for more. In this 3rd edition, you'll find the latest strategies, techniques, and tips for delivering exceptional customer service. Whether you're a seasoned professional or just starting out in the customer service industry, this book has something for everyone. Learn from the best in the business as they share their insights and experiences on how to exceed customer expectations. From building strong customer relationships to resolving conflicts with grace, this book covers it all.
Discover how to create a culture of customer service excellence within your organization and gain a competitive edge in today's market. This book also serves as a valuable resource for customer service managers and trainers. Equip your team with the skills they need to provide excellent customer service and boost customer satisfaction. With practical advice and real-life examples, this book will help your team deliver exceptional service that sets your organization apart from the competition. Don't miss out on the opportunity to enhance your customer service skills and create a memorable customer experience.
Order your copy of "Five Star Service: How to Deliver Exceptional Customer Service 3rd Edition Paperback" today and start delivering five-star service that will leave a lasting impression on your customers.
Vai jums ir kādi jautājumi? Terzet ar mums
Klientu jautājumi un atbildes
-
jautājums: Kā iepirkties Five Star Service: How to deliver exceptional tiešsaistē no Ubuy?
atbildi: Ir viegli iepirkties Five Star Service: How to deliver exceptional tiešsaistē no Ubuy.. Jums vienkārši ir jāmeklē prece, izrakstīšanās laikā jāizvēlas piegādes veids un jāsaņem tā piegāde uz jūsu atrašanās vietu. -
jautājums: Vai Five Star Service: How to deliver exceptional ir pieejams iepirkšanās tiešsaistē šeit: Latvia?
atbildi: Jā, Ubuy Latvia šis produkts ir pieejams, lai jūs varētu iepirkties par saprātīgu cenu.. Five Star Service: How to deliver exceptional nav pieejams lokāli, taču varat mums uzticēt mūsu ātrās piegādes pakalpojumus. -
jautājums: Cik ilgs laiks nepieciešams, lai saņemtu preci pēc pasūtījuma veikšanas?
atbildi: Jūsu pasūtītās preces piegādes laiks atšķiras atkarībā no jūsu pasūtījuma un jūsu izvēlētā piegādes veida.. Paredzamais piegādes laiks tiek minēts norēķināšanās procesā, tāpēc iepērkoties esiet bezrūpīgs.
Brands & Corporate Identity Editorial Review
The "Five Star Service: How to deliver exceptional customer service" book is highly recommended for individuals and businesses looking to enhance their customer service skills. The book provides valuable ideas and insights that can be easily applied in everyday work life. It is particularly well-suited for the hotel industry, but the principles and examples provided can be beneficial for anyone working in a customer-facing role. The book is praised for its clear and engaging writing style, as well as its relatable stories and examples. It offers a fresh perspective on customer service and emphasizes the importance of creating fantastic customer experiences. The concepts presented, such as the "emotional bank," are applicable and practical. Overall, this book is highly recommended for those seeking to improve their customer service skills and create memorable experiences for their customers.
Customer Reviews & Ratings
1 klientu vērtējumi
-
5 zvaigzne
100%
-
4 zvaigzne
0%
-
3 zvaigzne
0%
-
2 zvaigzne
0%
-
1 zvaigzne
0%
Pārskatiet šo produktu
Dalieties savās domās ar citiem klientiem
Pros
- Provides valuable ideas and insights
- Clear and engaging writing style
- Relatable stories and examples
- Applicable to various industries, especially the hotel industry
- Emphasizes the importance of creating fantastic customer experiences
Mīnusi
- No negative feedback provided in the reviews.
Platform Trust & Buyer Confidence
MA
Mohammad
Verified buyer
“Excellent quality and original too,when ubuy send original things I will appreciate that ,I very satisfied thank you”
23 July 2026 · via Trustpilot
CK
Chitra
Verified buyer
“The order and delivery progress was communicated very well. Package arrived within the estimated time. Products arrived as expected in good condition.”
22-Jul-26 · via Trustpilot
K
kund
Verified buyer
“Good supply of products. Safe payment methods, and shipment worldwide! Genuine products.”
23-Jul-26 · via Trustpilot
OO
Onesi
Verified buyer
“Was my first time buying a product from Ubuy, but I found it so helpful. This is reliable. Gonna place a new order!”
22 July 2026 · via Trustpilot
SJ
SAO JOHN
Verified buyer
“Ubuy is a great online platform to buy stuff. Reliable, fast delivery time and great value for money. I've been using Ubuy online shopping platform for three years now and will continue to do so.”
23 July 2026 · via Trustpilot
Droša izrakstīšanās
Global Delivery
Easy Returns
Genuine Products
Product Price History
Svarīga informācija
- Ierobežojumi: attiecībā uz produktiem, kas tiek nosūtīti starptautiski, lūdzu, ņemiet vērā, ka jebkura ražotāja garantija var nebūt derīga; ražotāja servisa iespējas var nebūt pieejamas; produktu rokasgrāmatas, instrukcijas un drošības brīdinājumi var nebūt galamērķa valsts valodās; produkti (un pavadošie materiāli) var nebūt izstrādāti saskaņā ar galamērķa valsts standartiem, specifikācijām un marķēšanas prasībām; un produkti var neatbilst galamērķa valsts spriegumam un citiem elektriskajiem standartiem (ja nepieciešams, nepieciešams adapteris vai pārveidotājs). Par to, lai produktu varētu likumīgi ievest galamērķa valstī, ir atbildīgs saņēmējs. Pasūtot no Ubuy vai tā saistītajiem uzņēmumiem, saņēmējs ir ierakstu importētājs, un viņam jāievēro visi galamērķa valsts tiesību akti un noteikumi.
- Ne visi Ubuy uzskaitītie produkti ir pārdošanā, jo Ubuy ir globāla meklētājprogramma. Uz produktiem attiecas eksporta/tirdzniecības noteikumi.
€ 11
Pasūtiet tūlīt un saņemiet to Trešdiena, Augusts 19
This item is not restrict in my country.(Please click on above link if this item is not restrict in your country, So our team will review and allow.)
QTY:
Secured transaction
PCI DSS compliant and ISO 27001:2022 certified, with encrypted payments and full buyer protection on every order.
Our Top Logistics Partners
Fastest cross-border delivery
Ubuy Assurance
Experience worry-free shopping with 100% original products, PCI DSS-compliant payment security, ISO 27001-certified data protection, the fastest cross-border delivery, free returns *, and secure packaging on every order.